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Sales and Technical Assistant

Protective Wear Supplies Limited of Dark Lake View, Estover, Plymouth, PL6 7TL is a fast growing, agile, customer-focused workwear provider in the UK market, servicing thousands of clients throughout the United Kingdom.

We are currently recruiting for a high performing and experienced Sales and Technical Assistant on a full-time basis to join the growing team in Plymouth.

This role is to ensure that robust processes are being followed for on-boarding new clients, in a customer-focused manner. Assisting Sales with Customer related admin tasks and effectively collaborating with the rest of the business to realistically manage Customer expectations.

Overview of Responsibilities:

Business Admin:

· Managing & running of the Production rescheduling report and updating customers

· Additional reporting & managing customers expectations

Branding:

· Manage Branding Queue

· Utilizing the software/ apparel accounts to create Sign off for Logos against products

· Working with Branding supplies to create & set up artwork

· Building logos on system & finishes against products

Log ins & New starters:

· Become the key participator for our top customers.

Manage & fulfill our over allowance process

· Be responsible for updating Accounts for Cost Codes, delivery address & Pending Orders.

· Complete all other new starters & Log ins in line with our process.

Sales Admin

· Construct & use software to set up special pricing & manage quarterly price reviews

· Weekly meetings with Sales Team to forecast, align resources to work schedule to deliver to customers expectations.

· Updating & configuring Website assets, e.g. sizing charts & banners

New Business Account Setup

· Take a proactive role in the setting up of the website/ customer account by using standard processes

· Upload customer images & Finish images online.

· Setting up Intranet sites for new accounts

· Adding customer data.

· Set up & amending of delivery restrictions/ depots where required.

· Assist Sales with the inputting and despatching samples

· Complete smooth & efficient website set up, including testing, finishes, products, grades, depots etc are all correct for the customer before going live

Existing Account Updates

· Monthly Account reviews with Sales.

· Adding new products to portals

· Amending the current set up – e.g adding new grades, restrictions etc

· Dealing direct with the customer when required to investigate any admin /technical inconsistencies

· Providing Quotes for Customers/ Sales Rep when pricing needs to be set

· Coordinating and implementing Product swaps on grades / trades & depots

Control (Management)

· Monitor email inbox, phone calls, Project Management Boards to ensure projects and daily tasks are completed

· Follow our escalation processes every day

Continuous Improvement

· Challenge and improve existing systems & processes within sales admin team

· Train and develop continuous improvement within the team

. Continuously improve efficiency, reduce waste and costs

What you will bring:

· Excellent communication skills

· A willingness to grow in the role and develop the position

· Driven by metrics, rely on facts not opinions

· Be approachable to new ideas and a good listener

· Not be afraid to challenge or be challenged

Good Prioritizing and Time Management skills

Relevant experience.

Monday-Friday. 42.5 Hours per week (this could be less, and can be flexible)

Job Types: Full-time, Permanent

Salary: £24,550.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • On-site parking
  • Referral programme

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Application deadline: 24/10/2022

Reference ID: STA OCT 2022

Expected start date: 31/10/2022

If you are interested in applying for this post, please send your CV together with a covering letter explaining why you feel that you are the right person for this role by email to hr@protectivewearuk.com

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Sales and Technical Assistant

Protective Wear Supplies Limited of Dark Lake View, Estover, Plymouth, PL6 7TL is a fast growing, agile, customer-focused workwear provider in the UK market, servicing thousands