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Privacy Policy

PWS Privacy Policy                                                           

Protective Wear Supplies Limited (herein referred to as "PWS"), is committed to respecting your privacy and to complying with applicable data protection and privacy laws.

If you do submit personal information by ordering our services or completing a web form registration, for example, you can be assured that we will use your personal information only to support your continuing relationship with PWS.

We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our website and when you generally use our services.

We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use our services, make customer enquiries, register for information or other services, submit a job application or when you respond to communications from us (such as questionnaires, emails or surveys).

The type of personal information we may collect could include, for example, your name and postal address (business and/or personal), telephone number and email address. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

How will we use your information?

We may use your information for a number of purposes which includes: processing your instruction and managing and administering your account; delivering any services or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other 'identifiable' information to protect your data from unauthorised access).

We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email and the internet (subject to any preferences expressed by you).

If you have consented to receive details of products and services, events and training you can contact us at any time to have your details removed from lists used by us for any or all of those purposes or from lists maintained by our recruitment division, to update your information or to otherwise tell us how you would like to receive information about our and/or third party products and services - the choice is yours.

When will we disclose your information to others?

Please note that PWS does not sell or pass your personal information to third parties unless it is strictly necessary to deliver the services ordered or used by you and you are notified beforehand.

PWS may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.

Social media, blogs, reviews

Any social media posts or comments you send to us (on the PWS Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.

Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about us, our services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

Careers information

In submitting a job application you should be aware we reserve the right to share the information provided with all relevant personnel. You can change your mind and withdraw such consent at any time.

How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.

In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.

We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.

Access to your Information

You can write to us at any time to obtain details of the personal information we may hold about you. Please write to: 

efb@protectivewearuk.com 

or

Data Protection Officer, PWS Ltd, 10 Darklake View Estover Plymouth Devon PL6 7TL.

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Information Security

PWS recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. PWS is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.

Please be aware that communications over the Internet, such as emails/webmail’s, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. PWS cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Privacy Support

PWS reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.

If we decide to change our Privacy Policy, we will post the changes on our website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we are able to use your information in this different manner.

If you have any enquiry about PWS's privacy policy or practices, please write to:

Data Protection Officer, PWS Ltd, 10 Darklake View Estover Plymouth Devon PL6 7TL

Monitoring and/or recording of all your Communications

Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of PWS's website, to ensure effective systems operation and in order to prevent or detect crime.

 PWS Privacy Policy Version 1.0, Last Updated: 22 May 2018