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PWS Privacy Policy

Protective Wear Supplies Ltd
Last Updated: 2025

Protective Wear Supplies Ltd (“PWS”, “we”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

If you have any questions, please contact:
Ralph Burtenshaw, Data Protection Responsible Person
Email: [email protected]
Phone: 01752 266374


1. About PWS

Protective Wear Supplies Ltd supplies corporate clothing, PPE, safety footwear and related services. We operate several online portals used by our customers and their employees.

We are registered with the ICO (Information Commissioner’s Office).
ICO Registration Number: ZA103204


2. What Personal Data We Collect

We collect personal information in order to provide our products and services. This may include:

  • Name
  • Postal address
  • Email address
  • Telephone number
  • Job role (for corporate uniform portals)
  • Order history
  • Login details
  • Delivery information
  • Portal access logs (security logs only)


We do not store or process card or bank details.
Payments are processed securely by third-party payment providers such as PayPal, Opayo or WorldPay.

3. How We Collect Your Data

We collect your data when:

  • You create or use an account on our customer portals
  • Your employer provides your details so you can order approved uniform
  • You contact us
  • You place an order
  • You complete a form on our website
  • We deliver goods or services to you


We may also receive your details from your employer where they manage uniform ordering on your behalf.


4. How We Use Your Data

We use your personal information to:

  • Process and deliver orders
  • Manage and administer your account
  • Authenticate your login
  • Provide customer support
  • Recover lost or forgotten credentials
  • Respond to enquiries
  • Meet legal and financial obligations
  • Improve our services


We will only use your personal data where we have a lawful basis—typically contract, legitimate interests, or legal obligation.


5. Where Your Data Is Stored

Your data is stored securely in the UK on cloud infrastructure located in Manchester.
We use trusted service providers to support our operations, including (where applicable):

  • Technopoly (Apparel system)
  • Microsoft (Office 365 / Azure)
  • Datto (Backup)
  • InsightWorks (Warehouse/Assembly apps)
  • Payment providers (PayPal, Opayo, WorldPay)


These suppliers act as data processors and only process information on our instructions.

We do not transfer personal data outside the UK unless adequate safeguards are in place.


6. Cookies

Our website and portals use functional cookies to operate correctly. These cookies:

  • Do not identify you personally
  • Are required for login and user session management
  • Are not used for advertising or invasive tracking


By using our portals, you consent to the use of essential cookies.

7. How Long We Keep Your Data

We only keep personal data for as long as necessary.

In most cases we retain data for 7 years, in line with legal and financial requirements.


8. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Request data portability
  • Complain to the ICO


To exercise any of these rights, contact us using the details at the top of this policy.


9. Data Security

We take data security seriously. Measures include:

  • Encrypted data transmission
  • Secure cloud infrastructure
  • Access controls and user authentication
  • Regular backups
  • Monitoring and auditing


If a data breach occurs, we will notify affected parties and, where required, the ICO.


10. Sharing Your Data

We do not sell or share your personal data with third parties for marketing.

We may share data only when:

  • Required to deliver our services
  • Required by law
  • Your employer (if they manage your uniform portal account) requests necessary information


All processors are bound by strict data protection agreements.


11. Right to Be Forgotten

You may request deletion of your personal information at any time. We will remove all data unless we are legally required to retain elements (e.g., financial records).

Where required, transaction history will be anonymised.


12. Links to Other Websites

Our website or portals may contain links to external websites. We are not responsible for the privacy practices of these sites.


13. Changes to This Policy

We may update this Privacy Policy when required to reflect legal or business changes. Please review this page periodically for updates.