PWS Privacy Policy

Protective Wear Supplies Limited (herein referred to as “PWS”) operating under company number 0839 3062, is committed to respecting your privacy and to complying with applicable data protection and privacy laws.

If you do submit personal information, for example by ordering our services or completing a web form registration, we will only use your personal information to support your continuing relationship with PWS.

We have provided this Privacy Policy Statement to help you understand how we collect, use, and protect your information when you visit our website and when you use our services.

We wish to help you make informed decisions, so please take a moment to read the sections below and learn how we may use your personal information.

Who we are – companies within the scope of this policy

For the purposes of the General Data Protection Regulation (GDPR), PWS is the Data Controller. Subsidiary companies of PWS which are also covered under this policy include Bertee, CleanAir, BLS, Boing, REDD & H. PWS and all subsidiary companies utilise a centralised customer database. As the owning company of these subsidiary companies, PWS ensures all data is stored, managed, and used in compliance with all data protection and privacy laws.

This privacy policy covers all personal data collected through our websites, email/webmail, by telephone, through videocall, live chat, in person and through any related social media applications.

Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use our services, make customer enquiries, register for information or other services, submit a job application or when you respond to communications from us (such as questionnaires, emails or surveys). The type of personal information we may collect could include, for example, your name and postal address (business and/or personal), telephone number, email address, age/date of birth, bank details and website cookies (please note this list is not exhaustive). Any personal information you provide to us will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

 

We collect personal data from you for one or more of the following purposes:

▪ To fulfil a contract that we have entered into with you or with the entity (or organisation) that you represent. In these circumstances it may be your entity (or organisation), rather than yourself, that has provided us with your personal data.

▪ To initiate and complete commercial transactions with you, or the entity (or organisation) that you represent, for the purchase of products and/or services.

▪ To deliver product you have purchased directly or indirectly from us.

▪ To communicate with suppliers of goods and services.

▪ Keeping accounts and other business records.

▪ To carry out marketing, electronic or otherwise including sharing within the PWS Group (including Bertee, CleanAir, Boing, Redd, BLS & H).

▪ Complying with legal or regulatory requirements including health and safety obligations.

▪ Dealing with complaints or queries from our customers and our suppliers.

▪ Generating data analytics to monitor and improve the performance of our website.

▪ To ensure the security and safe operation of our websites and underlying business infrastructure.

▪ We may also collect additional information from third parties including credit reference agencies.

How will we use your information?

We may use your information for a number of purposes which includes: processing your instruction and managing and administering your account; delivering any services or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access).

We may undertake data gathering for the purposes of market and product analysis based on your use of our services and products. We may also contact you with information about new developments, products, services, events, training, special offers and marketing. Methods of contact include by post, telephone, and automated means such as mobile text message (SMS), email and the internet (subject to any preferences expressed by you).

 

If you object to being contacted for any of the above purposes, whether electronic or otherwise, you can contact us at any time to have your details removed from lists used by us, to update your information or to otherwise tell us how you would like to receive information about our and third-party products and services.

We may still need to contact you for the purposes of providing services and products.

When will we disclose your information to others?

Please note that PWS does not sell or pass your personal information to third parties unless it is strictly necessary to deliver the services ordered or used by you.

Third party service providers we may share your information with include:

▪ Accountants

▪ Consultants

▪ Insurers

▪ Information technology and communications service providers.

▪ Suppliers

▪ Logistics and transport services.

We require third parties to respect the security of your data and to treat it in accordance with the law. All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal data.

PWS may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.

Social media, blogs, reviews

Any social media posts or comments you send to us will be shared under the terms of the relevant social media platform on which they are written and could be made public.

Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about us, our services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting, or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

Careers information

In submitting a job application, you should be aware we reserve the right to share the information provided with all relevant personnel. You can change your mind and withdraw such consent at any time.

How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place. In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing

so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.

We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual unsubscribing or their request for the ‘Right to be Forgotten’. Access to your Information

You can write to us at any time to obtain details of the personal information we may hold about you, known as a ‘Data Subject Access Request’. Please email us {mailto:dataprotection@protectivewearuk.com} or write to:

Data Protection Officer, PWS Ltd, 10 Darklake View, Estover, Plymouth, Devon PL6 7TL.

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Your other Data Rights

Further information on an individual’s rights relating to how companies use your data can be found by visiting the Information Commissioner’s Office {link to https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/}. You are not required to pay any charge for exercising any of your rights.

Information Security

PWS recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. PWS is constantly reviewing and enhancing its technical, physical, and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss or destruction.

Please be aware that communications over the internet, such as emails/webmail’s, are not secure unless they have been encrypted. It is commonplace for your communications to route through a number of different countries before being delivered. PWS cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our sphere of control.

Monitoring and/or recording of all your Communications

Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law and for business purposes such as for quality control and training, to prevent unauthorised use of PWS’s website, to ensure effective systems operation and to prevent or detect crime.

Automated decision-making & Cookies

We use cookies, which are small text files placed on your computer by websites that you visit, to make our website work properly, to monitor its usage and to display content that we believe will be relevant to you. If you register with us or if you continue to use our site, we may ask if we can collect additional data from you

automatically through cookies or similar technology. You will be asked to agree to our use of them through our cookie consent tool.

You can also block cookies by adjusting your browser settings. However, if you choose to block all cookies you may not be able to access all, or parts, of our site and some features will not work properly.

We may carry out automated decision-making when you use our website. The automated decision making involves providing content to you based on your online behaviour obtained using Cookies. If consent is given for Cookies which are more than those required for essential use of the website, we will be able to display content that is relevant to you. You can adjust cookies through the cookie preference settings.

In addition, to ensure that each visitor to any of our websites can use and navigate the site effectively, we collect the following: ▪ Technical information, including the IP (Internet Protocol) address used to connect your device to the Internet

▪ Your login information, browser type and version, cookies, time zone setting, browser plug-in types and versions

▪ Operating system and platform

▪ Information about your visit, including the URL (Uniform Resource Locators) click through, and we identify your rights in respect of the personal data that we collect and describe how you can exercise those rights.

Privacy Support

PWS reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.

If we decide to change our Privacy Policy, we will post the changes on our website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether we are able to use your information in this different manner or not.

If you have any enquiry about PWS’s privacy policy or practices or have any concerns about our use of your personal data, please write to: Data Protection Officer, PWS Ltd, 10 Darklake View, Estover, Plymouth, Devon PL6 7TL

You have the right to contact the Information Commissioner’s Office (ICO) if you are unhappy with our response to your concerns. The ICO is the independent regulatory office dealing with the Data Protection Act 2018 and the General Data Protection Regulation across the UK. The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

PWS Privacy Policy Version 2.0, Last Updated: 12 April 2022