Account Management Strategy

As a PWS customer, you will be assigned a dedicated personal account manager who will be on hand to oversee your account alongside our sales support and customer care teams. With a dedicated account manager available to you available via direct dial phone number and email address, you can get right to the person you need to speak to, when you need them.

Our personal account managers will monitor and review your account regularly to ensure you are continuing to get the best service from us. Our relationship with our customers is a two-way street and, as well as being able to contact you account manager directly when you need to, we will regularly touch base with you to make sure we are delivering the exemplary service you expect from us.

As well as ensuring that all of our products are fully compliant with all appropriate standards, we regularly review the products you order and their intended end use to ensure that you are continuing to receive the right product, at the right price, for the right job. We hold large stock quantities so you can be assured that you will get the product you want, and if we don’t have it, with our bulk buying power, we can get it for you at market leading prices.

Our innovative online ordering system MyWeb is an easy-to-use workwear & PPE management system, providing you with visibility, accountability, and control mechanisms to effectively manage your procurement costs. Designed to work seamlessly with your procurement systems, MyWeb takes the stress and effort out of ordering, whilst still delivering on tracking and accountability.

For 50 years, PWS has prided itself on delivering excellence for all of our customers. Our knowledge & experience of best practice in the field of safety, workwear and PPE is industry leading and we consider it a core part of our service to share that expertise. We work hand in hand with our customers to ensure they have the latest regulatory information, the technical back-up and product support they need to make informed choices that help to keep their staff safe at work.

PWS will always strive to do better, to deliver more, to exceed expectations at every touch point with our customers. We are never complacent with the trust our customers put in us to deliver for them and believe that being able to rely on us to deliver a consistent service and a strong working partnership is the base line to build from, not the end goal.