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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Q) How do I receive a discount?
A) It all depends on the size of your order and you will need a trade account. Contact enquiries@protectivewearuk.com to discuss your requirements.

Q) Can I set up an online trade account?
A) Yes, you can apply to set up an online trade account at enquiries@protectivewearuk.com. If you qualify, you will be set up a log in on our dedicated sister site - MyWeb. Tradecustomers will be given either an option to pay as they go or receive credit. To apply Trade customers need to contact enquiries@protectivewearuk.com.

Q) What if I already have a trade account, what do I do?
A) Please log on to MyWeb to place your order.  Any difficulties? Please contact enquiries@protectivewearuk.com

Q) What if I order the same items each month, can I easily repeat my order?

A) Absolutely!  In your MyWeb account, you will find a tab with your Order History.  You will be able to reorder from here.

Q) What if I want to try an item on to make sure it fits before I purchase?

A) Please contact enquiries@protectivewearuk.com to see if this is possible.

Q) What if I have difficulty ordering online and get stuck in the process, can I phone and get help?
A) Yes.  Please call us on 01752 266 374.

Q)I have been set up for a trade account and have forgotten/lost my login details?

A) Please email customerservice@protectivewearuk.com.

Q) I want to return an item.
A) Please contact our Customer Services team in the first instance - customerservice@protectivewearuk.com. Once your request has been approved and a return reference number has been issued, items should be sent in the post to our address marked for the attention of the Returns department. 

Returns Department

Protective Wear Supplies Ltd t/a PW,S
10 Darklake View,
Estover,
Plymouth,
Devon PL6 7TL